Shipping Policy

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Processing Time

All items require a 7–14 business day processing time before shipping.
Processing time does not include weekends or holidays.

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Shipping Method

Orders are shipped via USPS.
Shipping times depend on USPS delivery schedules and may vary.

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Tracking Information

Tracking details will be emailed once your package ships.
Tracking may take up to 24 hours to update in the USPS system.

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Lost, Delayed, or Damaged Packages

Two Sweet Stitches is not responsible for:

Delays caused by USPS

Packages marked as delivered

Missing or lost packages

Damage that occurs during transit

Claims must be submitted directly to USPS.

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Incorrect Shipping Address

It is the customer’s responsibility to enter the correct shipping address.
Packages returned due to incorrect addresses will require the customer to pay for reshipping.

Local Pickup

Local pickup is free at:
Walmart in Broussard, Louisiana

Pickup instructions will be provided when your order is ready.

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Refund and Return Policy

All Sales Final

Due to the personalized nature of embroidery, all sales are final.

No returns or exchanges are accepted unless the error is made by Two Sweet Stitches.

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Incorrect Customization

We are not responsible for customer errors such as:

Incorrect spelling

Wrong size selected

Wrong color chosen

Incorrect credentials entered

Please review all selections before checkout.

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Errors Made by Two Sweet Stitches

If you receive an item with an error made by us, contact within 48 hours of delivery.
Please include:

Order name

Photos of the item

Description of the issue

Corrections will be handled on a case-by-case basis.

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Order Cancellations

Orders cannot be canceled once materials have been prepared or embroidery has started.

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